DPM console crashes on Recovery Tap

One of our customers ran in to the problem that the DPM Console Kept on crashing when selecting the recovery Tab in the DPM console.

Error data

Description:AppName: mmc AppVer: xxxxx ModName: mmc.exe ModVer: 6.1.7600.16385 StackHash: F36A6DFE Problem signature: Problem Event Name: DPMException Application Name: mmc Application Version: xxxxxxxx Module Name: mmc.exe Module Version: 6.1.7600.16385 Exception Name: System.ArgumentException Exception Point: System.ThrowHelper.ThrowArgumentException Other: F36A6DFE OS Version: 6.1.7601.2.1.0.272.7 Locale ID: 1033

Check for duplicate servers in database
The error could be caused by duplicated names of Protected servers in Your DPM database.

Best way to check this is by running a query against the DPMDB.

The query: Select ServerName, Domainname from dbo.tbl_AM_Server
returns an overview of all protected servers in the database. It could be that servers are duplicate in the database with their NETBIOS and their FQDN.
If there are any duplicates you should stop protection for these servers and re-add them to DPM. This should resolve the issue with the crashing DPM console

DPM log error and event log error below

Volsnap Bluescreen on DPM Server

You might run in to the situation that you DPM 2010 server has a BSOD now and then. If this case you should check the stop error that is returned.

Check if the following Stop errors is returned when you create a snapshot of a volume:

STOP: 0x0000007E (parameter1, parameter2, parameter3, parameter4) SYSTEM_THREAD_EXCEPTION_NOT_HANDLED Stop 0x00000050 (parameter1 , parameter2 , parameter3 , parameter4 ) PAGE_FAULT_IN_NONPAGED_AREA

You may experience this issue after you enable shadow copy functionality on a volume that is configured with a secondary Data Protection Manager (DPM) server for backup.

Hot Fix available
Microsoft has released a Hotfix for this issue. http://support.microsoft.com/kb/2460912/en-us

This applies to

• Windows Server 2008 R2
• Windows Server 2008 R2 Service Pack 1 (SP1)