Saturday, April 24, 2010

Agent update failed

After installing the new Hotfix rollup package for DPM 2007 (KB979970) you have to update the agents. In my case this went fine for almost all agents.
Only the agents on the SharePoint servers had a nasty issue.

The (push) upgrade failed with the following error.


Agent Operation failed (ID 370)
The agent operation fauled because an error occurred wile running the installation program on <compter name> (ID 313). Details: The installation source for the product is not available. Verify that the source exits anf that you can access it (ox8007064c)
The local agent installation shows a same kind of error:

DPMAgentInstaller failed with errorcode =8007064c, error says: The installation source for this product is not available.  Verify that the source exists and that you can access it.

Check log files in [WINDIR]Temp\MSDPM*.LOG
Press Enter key to close the window
For this error messages it is not clear which installation files are missing.

The log MSDPMAgentPatchInstall.LOG (windir\temp) shows in more detail which files are required.
SI (s) (8C:D0) [13:27:58:789]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
MSI (s) (8C:D0) [13:27:58:789]: Note: 1: 1706 2: -2147483647 3: dpmra.msi
MSI (s) (8C:D0) [13:27:58:789]: SOURCEMGMT: Processing net source list.
MSI (s) (8C:D0) [13:27:59:810]: SOURCEMGMT: Now checking product {07CCDE6A-1D92-2C9C-D091-9E682643ABCC}
MSI (s) (8C:D0) [13:27:59:810]: SOURCEMGMT: Attempting to use LastUsedSource from source list.
MSI (s) (8C:D0) [13:27:59:810]: SOURCEMGMT: Trying source C:\WINDOWS\Microsoft Data Protection Manager\DPM\Agents\RA\2.0.8844.0\.
MSI (s) (8C:D0) [13:27:59:810]: Note: 1: 2203 2: C:\WINDOWS\Microsoft Data Protection Manager\DPM\Agents\RA\2.0.8844.0\dpmra.msi 3: -2147287037
MSI (s) (8C:D0) [13:27:59:810]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
MSI (s) (8C:D0) [13:27:59:810]: MainEngineThread is returning 1612

The agent upgrade requires the file dpmra.msi from the directory C:\WINDOWS\Microsoft Data Protection Manager\DPM\Agents\RA\2.0.8844.0\.
This is actually the installation file from the current agent version (2.0.8844). The issue is that this directory does not exist on the server and the installation files are not in any other directory on the server.

Solution (workaround)
The only way I could get the required source files was installing the old agents files (2.0.8864) to (a temporary)machine. The source is available on the DPM server (\\dpmservername\c$\Program Files\Microsoft DPM\DPM\Agents\RA\2.0.8844.0).
When installing the agent a temporary directory is created on the machine (like: 4cf3806aac3ed28e02810670b5) copy during installation the files from this directory to temp directory.
Now you have a valid copy of the installation files. Copy these installations files to the server that fails to upgrade the agent (directory C:\WINDOWS\Microsoft Data Protection Manager\DPM\Agents\RA\2.0.8844.0\) and retry the agent upgrade

Not a very nice solution, but at least it worked for me…

Monday, April 19, 2010


DPM2010 has been released to manufacturing. Announced at MMS !!!

Evaluation software will be available this week and full packaged product (and pricing) will be available by the end of May as it is released into the various Microsoft channels.  It will be generally available and on the Microsoft Price List by June 1

More on:

Great news (to bad I could not be there because of the Volcano thing)


Saturday, April 3, 2010

DPM 2007: Hotfix Rollup Package - KB979970

On March the 29th a new Hotfix rollup package for DPM 2007 has been release by Microsoft

Available here:

Information form the Microsoft website:

This hotfix rollup resolves the following issues:

  1. You may experience a crash in the Data Protection Manager engine when you run a tape job from a protected server.
  2. When you use the Data Protection Manager Management Console to browse Microsoft SharePoint Server recovery points or when you back up a SharePoint point to tape from disk, you receive the following error message:

    PrmDatasetDatasourceMismatchForArchiveOfSC (=30132)

  3. A SharePoint recovery point in a secondary Data Protection Manager has a different set of datasets than the corresponding recovery point in the primary Data Protection Manager.
  4. Alerts for standby continuous replication (SCR) servers are not displayed in Microsoft Operations Manager.
  5. Default disk allocations may grow unexpectedly for system state protection.
  6. When you restore a SharePoint site that contains a WEB host header to an alternate location, the site is restored to the default site.
  7. Shared Services Provider (SSP) database protection is blocked when one or more SSP names begin with the same SSP name.
  8. The server is slow, and time-out errors may occur, when you run a backup-to-tape job.
  9. Data Protection Manager-owned tapes are marked as unrecognized.
  10. Data Protection Manager cannot retrieve SharePoint catalog information. Therefore, item-level recovery is not possible for some content databases. Additionally, you may receive the following error code:


  11. You receive the following protection agent error code when bulk tape jobs cannot be completed successfully:


  12. You may experience a Data Protection Manager engine crash during backup to tape.
  13. The Data Protection Manager Management Console does not display recovery points before the year 2010 in some scenarios.

This hotfix rollup also includes all previously released hotfix rollups for Data Protection Manager 2007 Service Pack 1 (SP1):


The following list contains prerequisites for the hotfix rollup:
  • You must have System Center Data Protection Manager 2007 Service Pack 1 installed.
  • You must have critical update KB962975 installed