Thursday, February 11, 2010

SharePoint 2007 recovery point fails after Password change

There are many reasons why a SharePoint recovery point keeps failing. It also a good idea to check the logs on the Web front-end and SQL backend server.

In our case we found the following errors in the system log of the SharePoint Web front-end
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Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10004
Date: 10-2-2010
Time: 16:10:49
User: N/A
Computer: <server_name>
Description: DCOM got error "Logon failure: unknown user name or bad password. " and was unable to logon <account_name> in order to run the server:{

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Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10005
Date: 10-2-2010
Time: 18:14:55
User: N/A
Computer: <server_name>
Description:DCOM got error "The service cannot be started, either because it is disabled or because it has no enabled devices associated with it. " attempting to start the service vds with arguments "" in order to run the server:

Reason / Cause
In our case this error was caused by a Password change of the account we used (a long time ago) to configure SharePoint protection.

Solution
After you change the password of the account you used for the ConfigureSharePointProtection, you need to run the commands again on the SharePoint Web Front-end machines.

ConfigureSharePoint –EnableSharePointProtection
ConfigureSharePoint –EnableSPSearchProtection
All available commands: http://technet.microsoft.com/en-us/library/dd441708.aspx

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